Frequently Asked Questions
Everything you need to know about our farm-to-table delivery process.
How is the meat shipped to ensure freshness?
All our meat is flash-frozen at the peak of freshness, vacuum-sealed, and shipped in insulated boxes with dry ice to ensure it arrives at your doorstep frozen or refrigerator-cold.
Where does Ballerina Farm meat come from?
Every cut of beef and pork comes directly from our family farm in Utah's Mountain Valley. We raise our animals on open pastures with a commitment to traditional farming practices.
Do you offer international shipping?
Currently, we only ship our perishable food products within the continental United States to ensure we maintain the highest safety and quality standards during transit.
How can I track my order?
Once your order is packed and ready for the carrier, you will receive an email with a tracking number. We recommend monitoring this closely to ensure you can bring your package indoors promptly upon delivery.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order or it arrives damaged, please contact our support team within 24 hours for a resolution.
Are your products hormone and antibiotic-free?
Yes, we take pride in raising our livestock without the use of added hormones or subtherapeutic antibiotics, focusing on natural growth and high-quality forage.